Privacy Policy | Xorewa Tomufa Document Services

1. Introduction

Xorewa Tomufa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, NRIC/FIN/passport details when required for document processing.
Document Information: Contents of documents you submit for our services, including but not limited to legal, academic, and business documents.
Payment Information: Credit card details, bank account information for processing payments (processed securely by our payment partners).
Technical Data: IP address, browser type, operating system, and usage data when you visit our website.

3. How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our document services
To process your document requests and verify information
To communicate with you about your requests and our services
To process payments and prevent fraud
To improve our website and services
To comply with legal obligations in Singapore

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Secure servers with encryption for stored documents
Limited access to personal data on a need-to-know basis
Secure document disposal procedures when no longer needed
Regular security audits and staff training

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain personal data only as long as necessary:

Processed documents: 6 months after service completion (unless longer retention is required by law)
Client records: 5 years for tax and legal compliance
Marketing data: Until you unsubscribe or request deletion

After retention periods expire, we securely delete or anonymize your data.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have rights including:

Access to your personal data we hold
Correction of inaccurate or incomplete data
Withdrawal of consent (may affect service delivery)
Request deletion of data (subject to legal requirements)

To exercise these rights, contact our Data Protection Officer at dpo@xorewa-tomufa.sbs.

7. Third-Party Disclosures

We may share information with:

Government agencies when required for document verification
Professional translators and notaries involved in your service
Payment processors for transaction completion
Legal authorities when required by Singapore law

We never sell your personal data to third parties.

8. International Transfers

For documents requiring international processing (e.g., translations for foreign use), your data may be transferred to:

Certified translators in the target language country
Foreign embassies/consulates for legalization

We ensure such transfers comply with PDPA requirements and have appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

For questions about this Privacy Policy or our data practices:

Data Protection Officer
Xorewa Tomufa Document Services
101 Upper Cross Street, #05-15
Singapore 058357
Email: dpo@xorewa-tomufa.sbs
Phone: +65 022772065