Terms of Service

1. Acceptance of Terms

By engaging Xorewa Tomufa ("we," "us," or "our") for document services in Singapore, you ("Client") agree to be bound by these Terms of Service. These terms govern all document verification, translation, notarization, and template preparation services we provide.

2. Services Provided

We offer the following document services:

• Verification of document authenticity
• Preparation of document templates
• Certified translation between languages
• Notarization of documents
• Legalization of documents for international use
• Corporate document preparation

Specific service details will be outlined in individual service agreements.

3. Client Responsibilities

Clients agree to:

• Provide accurate, complete information required for service delivery
• Submit original documents or certified copies when required
• Pay all fees according to the agreed schedule
• Verify that documents meet their intended purpose before finalizing
• Comply with all Singapore laws regarding document submission

4. Fees and Payments

• Fees are quoted in Singapore Dollars (SGD) and subject to GST
• Payment is due upon service completion unless otherwise agreed
• We accept major credit cards, bank transfers, and PayNow
• Late payments may incur additional charges at 1.5% per month
• Refund policies vary by service type and are outlined in service agreements

5. Turnaround Times

Standard processing times:

• Document verification: 3 business days
• Template preparation: 2-5 business days depending on complexity
• Certified translation: 5 business days (varies by language pair)
• Notarization: Same day when scheduled in advance

Express services are available at additional cost. Actual processing times may vary based on document complexity and third-party response times.

6. Limitations of Service

Our services are limited to:

• Processing documents according to Client instructions
• Verifying document authenticity where possible
• Preparing documents based on provided information

We do not:

• Provide legal advice unless performed by our in-house legal team under separate agreement
• Guarantee acceptance of documents by third parties
• Assume responsibility for documents after delivery to Client or designated recipient

7. Confidentiality

We maintain strict confidentiality of all Client documents and information:

• Documents are stored securely with limited access
• Staff sign confidentiality agreements
• Documents are securely destroyed after retention periods expire

Exceptions to confidentiality may occur when required by Singapore law or to prevent illegal activities.

8. Liability

Our liability is limited as follows:

• Maximum liability for any service is limited to fees paid for that service
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays caused by third parties (e.g., government agencies)
• Clients must verify documents meet their needs before finalizing

9. Dispute Resolution

Any disputes will be resolved as follows:

• First attempt resolution through good faith negotiations
• If unresolved, mediation through the Singapore Mediation Centre
• As last resort, binding arbitration in Singapore under Singapore law

Client agrees to waive right to participate in class action lawsuits.

10. Governing Law

These Terms are governed by Singapore law. Any legal actions must be filed in Singapore courts.

11. Changes to Terms

We may modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of modified Terms.

12. Contact Information

For questions about these Terms:

Xorewa Tomufa Document Services
101 Upper Cross Street, #05-15
Singapore 058357
Email: legal@xorewa-tomufa.sbs
Phone: +65 022772065